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Build & Maintain Rapport

Conflict Resolution • 2m 22s

Up Next in Conflict Resolution

  • Conflict Resolution, Not Opponent Des...

    The last two videos focus on a couple of final things for you to remember before attempting to resolve a conflict.

  • Identify The Needs

    In order to influence effectively, you must first identify, then understand each other's real needs. A solution will only work if it addresses those needs, rather than denying them.

  • Manage Your Body & Voice

    Use positive body language and remember the power of your voice. It will help improve your status and confidence, and it's incredibly helpful when resolving conflicts.