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Watch this video and more on LEARNFLIX

Manage Your Body & Voice

Conflict Resolution • 2m 18s

Up Next in Conflict Resolution

  • PAUSE Method

    We may react to a perceived attack by immediately defending ourselves, unfortunately, this reaction is highly unlikely to help resolve a conflict.

  • Stick To The Facts

    Sticking to the facts when resolving a conflict is vital to a successful outcome. It will help you use objective rather than subjective language. And it will stop you expressing opinions, emotions & feelings that might otherwise derail the conversation.

  • Using A Neutral Party

    If you're not sure you'll be able to maintain objectivity in the midst of a conflict resolution, using a neutral third party can help. A neutral party will provide an objective perspective, and will be able to focus the needs, desires, or concerns that underlay each sides position.