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Identify The Needs
Conflict Resolution
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1m 54s
In order to influence effectively, you must first identify, then understand each other's real needs. A solution will only work if it addresses those needs, rather than denying them.
Up Next in Conflict Resolution
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Manage Your Body & Voice
Use positive body language and remember the power of your voice. It will help improve your status and confidence, and it's incredibly helpful when resolving conflicts.
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PAUSE Method
We may react to a perceived attack by immediately defending ourselves, unfortunately, this reaction is highly unlikely to help resolve a conflict.
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Stick To The Facts
Sticking to the facts when resolving a conflict is vital to a successful outcome. It will help you use objective rather than subjective language. And it will stop you expressing opinions, emotions & feelings that might otherwise derail the conversation.
