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Identify The Needs

Conflict Resolution • 1m 54s

Up Next in Conflict Resolution

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    Use positive body language and remember the power of your voice. It will help improve your status and confidence, and it's incredibly helpful when resolving conflicts.

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    We may react to a perceived attack by immediately defending ourselves, unfortunately, this reaction is highly unlikely to help resolve a conflict.

  • Stick To The Facts

    Sticking to the facts when resolving a conflict is vital to a successful outcome. It will help you use objective rather than subjective language. And it will stop you expressing opinions, emotions & feelings that might otherwise derail the conversation.