Live stream preview

Watch this video and more on LEARNFLIX

Watch this video and more on LEARNFLIX

Active Listening

Conflict Resolution • 2m 5s

Up Next in Conflict Resolution

  • Build & Maintain Rapport

    It may sound simplistic, but the most effective way to keep both your own and the other party's emotions in check, is to maintain your relationship while you're resolving the conflict.

  • Conflict Resolution, Not Opponent Des...

    The last two videos focus on a couple of final things for you to remember before attempting to resolve a conflict.

  • Identify The Needs

    In order to influence effectively, you must first identify, then understand each other's real needs. A solution will only work if it addresses those needs, rather than denying them.