Up Next in Building Rapport Training Course

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  01:43

  Recap

  Recap

  In the second half of this course we're going to explore the physical elements of rapport building. Before we do, let's recap on the key points from the course so far.

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  02:36

  Body Language

  Body Language

  American poet Ralph Waldo Emerson once said, 'Your actions speak so loud, I cannot hear what you are saying.' Never has a truer word been said about the power of non-verbal communication, or body language, as it's better known.

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  01:54

  Energy & Balance

  Energy & Balance

  To achieve the right level of energy you need to assess the character and personality style of the person or people you're speaking to. Then think about your own style. How can you flex it to achieve balance with them?