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Body Language

Building Rapport • 2m 36s

Up Next in Building Rapport

  • Energy & Balance

    To achieve the right level of energy you need to assess the character and personality style of the person or people you're speaking to. Then think about your own style. How can you flex it to achieve balance with them?

  • Smile

    When someone smiles, it often puts us at ease. We feel that if a person is smiling at us they're happy and comfortable. And if they're happy and comfortable, then we should be too. It's an incredibly quick win in the rapport building process, yet so many people fail to employ it.

  • Voice

    We've explored the need to adopt the right level of energy in a conversation, and often it's the voice that delivers that energy. Too monotone or quiet and we struggle to stay in the conversation. To create engagement, you need to use tonal variation.