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Building Rapport • 1m 43s

Up Next in Building Rapport

  • Body Language

    American poet Ralph Waldo Emerson once said, 'Your actions speak so loud, I cannot hear what you are saying.' Never has a truer word been said about the power of non-verbal communication, or body language, as it's better known.

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    To achieve the right level of energy you need to assess the character and personality style of the person or people you're speaking to. Then think about your own style. How can you flex it to achieve balance with them?

  • Smile

    When someone smiles, it often puts us at ease. We feel that if a person is smiling at us they're happy and comfortable. And if they're happy and comfortable, then we should be too. It's an incredibly quick win in the rapport building process, yet so many people fail to employ it.