The best feedback is translated into practice on a small set of critical performance indicators using terms people readily understand.

When giving feedback, the fatal mistake is to fail to listen as it will destroy your credibility and the employee's belief in the usefulness of feedback.

Positive reinforcement strengthens behavior and is a system of rewards that can simply take the shape of thoughtful, appreciative feedback.

When planning a feedback session, respecting the employee's time, space, and privacy is incredibly important.

This film takes a look at six reasons why feedback can often be counterproductive.

BOOST and SMART are both acronyms to help you to remember what's important when you're giving feedback.

GROWTH is a model that asks you and your employee to share perspectives on what has already happened, and what ought to happen, going forward.

Discussing the effect of an employee's behaviour that you see as negative, can be challenging. Here are two models to help

This video provides more ideas around the trickier aspects of providing feedback.

Here are some simple questions that can form a useful part of the feedback conversation.

Start taking physical notes on the behaviours you observe in the feedback recipient. This final video of the course is full of useful suggestions.