Dealing with feelings in the workplace can be complicated and striking the right balance is what this video is about...

Here's a checklist to use to prepare you for executing a difficult conversation effectively.

In order to manage our emotions, we first need to acknowledge that they exist...

Tools that have proven to be effective when managing our emotions in preparation for a difficult discussion, are self-awareness and the powerful question...

Always work towards defusing conflict through assertive communication. Stand up for your point of view, whilst respecting the rights and beliefs of the other person....

When beginning a difficult conversation, timing really is critical...

When having a difficult conversation it's equally important to manage your own body language in order to help keep the discussion productive...

Acknowledging you've heard the other person is key to building trust and ensures the other person knows you understand their position...

Difficult conversations are essentially about solving problems, it's useful to remember to encourage the other person to seek solutions.

These videos about executing difficult conversations, offer tools, tips and techniques for effective management of this sometimes tricky task.

During a difficult conversation, watch for clues in the person's body language to understand how they're experiencing it.

A very affective tool when having a difficult conversation is framing feedback in a particular language.

In concluding a difficult conversation, make sure the behavioural change is clear, and restate who's going to do what, and by when...

When having a difficult conversation, if we get too logical too quickly, we run the risk of shutting people down.