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Question Your Thoughts

Conflict Resolution • 1m 56s

Up Next in Conflict Resolution

  • Determine Your Resolution Approach

    Choosing the right style and approach for a difficult discussion will boost your chances of success. Think about your desired outcome and determine which of the following five styles would work best.

  • Prepare To Be Derailed

    Have you ever been surprised by the other party's counter argument when you're attempting to resolve a conflict? When caught out like this, your fight or flight mechanism reacts and your emotions take over.

  • Active Listening

    Active or empathic listening is another great way to build trust and show the other party that you're a partner working towards a common objective.