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Using 'I' Statements & Plain Language

Personal Impact - Part 1 Training Course • 1m 35s

Up Next in Personal Impact - Part 1 Training Course

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    This is a competency that seems almost too simple to mention. It's about knowing the difference between what we think and believe and what is actually, factually true...

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    We have noticed that in interactions, the person with the most flexible behaviour will control the outcome.